At Keshav Masala, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return policy to make your experience as smooth as possible.

Conditions for Return:

1. Damaged or Defective Products: In the rare instance that you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will arrange for a replacement or provide a full refund, whichever you prefer.

2. Incorrect Item Received: If you receive an item that is different from what you ordered, please notify us within [number of days] days of delivery. We will promptly correct the error by sending you the correct item or issuing a refund.

3. Unsatisfactory Quality: While we maintain stringent quality standards, if you are dissatisfied with the quality of any product, please reach out to us within [number of days] days of receiving your order. We may offer a refund or exchange based on the circumstances.

Return Procedure:

1. Contact Us: To initiate a return, please contact our customer service team via [email/phone number] with your order number and a brief description of the issue.

2. Return Authorization: Upon verifying your request, we will provide you with a return authorization and instructions on how to proceed.

3. Return Shipping: Depending on the nature of the return, we may provide a prepaid return label or request that you ship the item back to us at your own expense.

4. Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions. We will then process your refund or replacement as per your preference.

Important Notes:

• Returns must be initiated within [number of days] days of receiving your order.
• Items must be returned in their original packaging, unused, and in resalable condition.
• Refunds will be issued to the original payment method within [number of days] days of receiving the returned item.
• Shipping charges are non-refundable unless the return is due to an error on our part.

For any further inquiries or assistance regarding returns, please don’t hesitate to contact our customer service team. Your satisfaction is our top priority at Keshav Masala.